Zendesk App Best Practices

Stackable Launches AI Experience Layer for Zendesk Messaging

AI powered open developer platform enabling brands to build interactive experiences atop Zendesk Messenger. While AI has accelerated conversation speed and scale, most interactions remain text-limited. Stackable Labs transforms messaging by surfacing real-time data, bidirectional workflows, and actions directly within the conversation!

Zendesk Completes Acquisition of Forethought

Zendesk announced the completion of its acquisition of Forethought, an AI agent platform enabling Zendesk to immediately offer self-improving AI agents to customers looking to elevate their service experiences.

Forethought AI Agents by Zendesk work seamlessly within Zendesk and across any platform - purpose-built agents to enhance service experiences across chat, email, and voice.

App Builder for Zendesk: Bridging Support and Development

Zendesk's AI-powered App Builder lets support teams create custom apps from natural-language prompts - generated straight into Agent Workspace, democratizing app development across the organization.

Zendesk Completes Acquisition of Local Measure

Zendesk completes its acquisition of Local Measure, expanding AI-powered voice and CCaaS capabilities - digital and voice channels united in a single intelligent platform, launching as Zendesk for Contact Center.

Zendesk Launches Agentic AI Resolution Platform

At Relate 2025, Zendesk unveiled the Resolution Platform - agentic AI uniting next-generation AI Agents, Agent Copilot and human agents around one goal: real resolutions, not just conversations - across chat, email, and voice.

agnoStack + Zendesk Custom Objects = Integrated Data Made Easier

agnoStack enables Zendesk customers to 'Integrate Any Data You Can Imagine' - through our recently added Data Provider for Zendesk Custom Objects. With just a few clicks, brands can now extend agnoStack with Zendesk Custom Objects - Integration so simple it feels like magic!

Zendesk Relate

Zendesk's annual flagship customer event where Zendesk invites CX professionals to dream bigger. Join agnoStack in person in Las Vegas April 16-18 to learn about the latest ways to supercharge your agents - or join the digital event which will broadcast the opening keynote (and have access to on-demand recordings of the keynote and select sessions from the Las Vegas conference).

Zendesk adds flexible AI agent capabilities with Ultimate acquisition

The idea of an AI agent has come to the forefront recently as companies look to build bots that do more than answer questions, but also help resolve problems by connecting to back-end transactional systems.

agnoStack + Zendesk + Elastic Path = Integration Made Easy

agnoStack enables Zendesk customers to 'Integrate Anything You Can Imagine' - through our recently extended partnership with Elastic Path, a leading composable commerce company. With just a few clicks, brands can now extend Zendesk via Elastic Path Composer, included for free with their agnoStack account - Integration so simple it feels like magic!

An overview of apps for startups

We know based on our Startups CX Benchmark Report 2020 that fast-growing startups use more apps than their slower-growth counterparts. But with so many app options available, how do you decide which ones you need?

Scary usefule apps

Creating great customer experiences in retail is tough. Keeping customers happy means making every interaction matter. With Zendesk, you can make sure your customers get the support they need—wherever they're interacting with your brand. Because happy shoppers are repeat customers—and that's what makes a good brand great.

The Best Zendesk Integrations to Consider Working With

Even the best solutions can't meet any business need under the sun, which is where the value of integrations comes into play. With that in mind, the editors at Solutions Review have compiled the following list of the best Zendesk integrations and apps. These tools will expand Zendesk's native functionalities and come from one of Zendesk's partners or the company itself.

The 7 Best Zendesk Integrations of 2021

As online shopping continues to grow, businesses need an ecommerce customer service approach that lets them provide excellent virtual care to their customers.

10 Best Apps for Zendesk to Make Your Life Easier in 2022

The key to success in a customer-driven market is to create and maintain great relationships with customers. Zendesk can help you to do it at scale. With this customer support platform, your service agents and sales teams can handle their work at every channel.

CRM is about more than management - it's conversations

Another term has hit the CX landscape. But conversational CRM is far more than a buzzword. Mike Gozzo of Zendesk shows why it's a series of concrete innovations that change how we think about sales and service, and how we measure success.

How to build a Zendesk Support App

Build a Zendesk App Workshop: This exercise will take you through the steps to build your own version of Zendesk's Bookmark App.

Choose your own app adventure

These approaches outline the main ways you can interact with the Zendesk Development Platform. Read from beginning to end, or jump to the area of interest -- each one has a short description along with links to more information.